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Minghella Information
Systems provides a variety of technical services to ensure that your
infrastructure and office are operating at their peak efficiency,
including:
We also provide
diagnostics, repair & technical support of servers and workstations, with
several options to suit your needs and budget:
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System Analysis
& Design |
| We provide your company with
recommendations to improve your speed and productivity, which are based upon a full analysis of your
current needs and pre-existing equipment.
If you decide that it’s time
to update to a more efficient system, we apply our analysis to designing a system that
will, not only suit your current budget and needs, but one that will grow along with your company's computing
needs as well.
We then procure, install and network all the necessary hardware and software for
you.
Call us today to see why
discerning companies have
entrusted us to keep their businesses running at their peak efficiency.
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Network
Solutions |
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diagnosing problems with your pre-existing network or installing a new one, our
certified networking specialists are adept at handling all of your intranet and
internet needs. Our staff currently offers:
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Database Integration |
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We
are adept at creating, installing and updating databases. Several solutions are
also available to allow both you and your clients to access updated information
via the phone or internet.
Call today to
inquire about the many options that are currently available.
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Custom Software
Solutions |
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 Through
a thorough analysis of your company's methods, forms and paperwork, we design
software solutions that integrate with your preexisting software and help your business
achieve maximum efficiency and productivity.
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We
know how frustrating it can be when your systems go down. It is for this reason
that we have several certified technicians on staff, who provide prompt,
reasonably priced, support service, which minimizes your employees' downtime. This also saves
you the hassle of breaking your systems down and taking them to
a computer store (where you often have to wait days just to get them looked
at).
Emergency service is also
available, 24 hours a day, as we also provide our clients with cell numbers
for immediate response to questions and issues.
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Phone Support |
As
many issues can resolved by a "walk-through" over the phone, we provide
phone support for all pre-existing clients as a cost-effective
alternative.
- All Phone Support beyond 15
minutes will be billed at current rates, which is $50 per hour or portion
thereof.
- There is no fee for issues
pertaining directly to web hosting. This does not include
setting-up/maintaining email accounts, uploading files or other issues
that were not included in the initial hosting contract..
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| Remote
Support |
Using
the latest technology in Internet Tech Support, we are able to access your
computer to remotely resolve many issues. If you choose this method, you will
see everything that is being done to your computer as it happens, thus alleviating
any security issues.
- All Remote Support will be
billed at current rates, which is $75 per hour or portion thereof.
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Onsite
Support |
Since
1996, our certified technicians have been providing prompt onsite computer
diagnostic and repair services to locations
through-out Massachusetts, Southern New Hampshire and Southern Maine.
- Onsite Support will be
billed at current rates, which is $90 per hour or portion thereof.
- Discounted rates may apply for frequent / contracted clients (see Contracted
Support Packages).
- As is the industry norm,
billing for all service calls is "door-to-door". This means that
you will be billed from the time we leave our location to the time we
finish at yours.
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Contracted Support Packages |
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Contracted
support & design packages are a lesser price alternative for companies who require top quality graphics, design and IT related work on a
frequent basis, without the added expense of hiring full time staff to complete
these projects. Depending upon the contract and terms chosen, your company could
save as much as $40 per hour off of our standard rates.
Typical contracts
range from 4 hours per month to 20 hours per month and include:
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IT Support:
Phone, Remote or Onsite* Diagnostics and Repair (excludes hardware/software fees)
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Intrusion/Security Monitoring, Detection & Prevention
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Network &
Server Support
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Updates to
Websites
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Search Engine
Updates
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Online
Marketing
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Graphics for
Promotional Material
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Trade Show
Graphics
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Newsletters
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Email Blasts
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And much
more...
Contracts are
billed yearly, in advance of service. If, at the request of our clients, the
hours exceed the allotted monthly hours specified within the contract, the
additional fees will be invoiced at a rate pre-specified in the contract. If, for any reason Minghella Information
Systems® is not able to complete the contracted term, you will be credited for
any months remaining on your contract.
Call today to
inquire about the many options that are currently available. |
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*** Pricing Notes
***
There is a
Minimum One-Hour Labor
Fee for any Onsite
Service.
*Onsite Service
may not be available in all locations
& "door-to-door" charges may apply.
Please
call for details.
Computer Tech Support in Wilmington Massachusetts
Onsite Computer Diagnostics and Repair, IT Support, Server Repair, Computer Networking, Wilmington Massachusetts, Tewksbury Massachusetts
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